Cancellation rights

The cancellation right does not apply to distance contracts for the delivery of goods which are not prefabricated and which manufacturing is determined by individual choice or purpose by the consumer or which are clearly manufactured to the personal needs of the consumer.

Cancellation policy

Cancellation right


You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period shall be fourteen days from the day on which you or a third party named by you, who is not the carrier have taken possession of the last goods.

In order to exercise your right of cancellation, you must contact us,


13359 BERLIN

PHONE: +49 178 6157063


by sending a clear statement (e. g. by sending a letter or an email) containing the decision to withdraw the contract. You may use the cancellation form below, but it is not obligatory.

In order to comply with the cancellation period, it is sufficient to send the notification of exercising the right of cancellation before the expiry of the cancellation period.


Consequences of the cancellation

If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier. You must return or hand over the goods to us immediately and in any event within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.


End of the revocation instruction



Sample Cancellation Form

(If you wish to cancel this contract, please complete and submit this form.)

- To

13359 BERLIN

- I/We[*] hereby give notice that I/We[*] cancel my/our[*] contract of sale of the following goods[*] / for the supply of the following service[*]

- Ordered on [*]/received on [*]

- Name of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only if this form is notified on paper).

- Date


[*] Delete as appropriate.